All shipping is handled by DPD. You will be sent an email from DPD when the item has been dispatched.

Shipping - UK only 
Flat rate of £10.00 via DPD tracked. 

Shipping - EU 
Flat rate - £35.00 - Orders up to 4kg, this covers our larger items for example a vase or lamp.

Shipping - North America
Flat rate - £65.00

Shipping - Rest Of The World
Flat rate - £85.00  

*All importation duties and fees are the responsibility of the customer.

RETURNS:

Unwanted Items:

When ordering a ‘Custom Made-To-Order’ item, you give us full control to create the wording how we see best. All of our products are Made-to-Order and therefore are non-refundable, we'll only refund or replace if it has arrived broken. We require you to notify us within 14 days of receiving the item. Items need to be returned within 14 days of reporting to us. 

Faulty Items:

Due to the handmade nature of our items, small blemishes and / or minor defects such as bubbles or pin-holing in the glaze will be present. This is part and parcel of working with ceramics and will not be deemed to be a fault with our products.

If you have received an item that has broken while being shipped or has arrived with a fault we require you contact us within 14 days of receiving the item. Please email us on hello@meoldchina.studio with photos and how best to proceed.

Once the item has been checked we will either refund or exchange the item. Returns will be processed within 7-10 working days, this may take longer during busy periods.

As all our items are handmade in our studio, they are to be treated with extreme care. We advise hand washing everything in warm to cold water to avoid cracking, crazing and to prevent items to leak or break. Therefore we wont accept liability for a refund or exchange after 28 days.

We wont replace items that have been put in the dishwasher.